Warranty Information
We stand behind our products with a comprehensive 10-year manufacturer's warranty.
10-Year Coverage
All dock components are covered against defects in materials and workmanship.
20+ Year Lifespan
Our HDPE dock cubes are built to last over two decades with proper care.
Hassle-Free Claims
Simple claims process with fast replacement shipping.
What's Covered
What's Not Covered
- Damage from improper installation or use
- Normal wear and tear
- Damage from severe weather events (hurricanes, flooding)
- Modifications made to the product
- Commercial use beyond rated capacity
How to Make a Claim
Document the Issue
Take photos of the defect or damage and note when you first noticed it.
Contact Support
Email brian@dock.life or call (321) 989-6956 with your order number and photos.
Review & Approval
Our team will review your claim within 2-3 business days.
Replacement Shipped
Approved claims ship within 5 business days at no cost to you.
Warranty FAQ
How long is the DockLife warranty?
Every DockLife product carries a 10-year manufacturer's warranty against defects in materials and workmanship. The HDPE cubes themselves are built to last 20+ years with proper care.
What does the warranty cover?
Defects in materials and workmanship, structural failure under normal use, UV degradation beyond normal wear, connection hardware failures, and buoyancy issues not caused by damage.
What is not covered by the warranty?
Damage from improper installation or use, normal wear and tear, damage from severe weather events such as hurricanes and flooding, modifications made to the product, and commercial use beyond rated capacity.
How do I make a warranty claim?
Photograph the issue, then email brian@dock.life or call (321) 989-6956 with your order number and photos. We review claims within 2-3 business days and approved replacements ship within 5 business days at no cost to you.
Questions About Your Warranty?
Our support team is here to help with any warranty questions or claims.
Contact Support